Refund Policy

1. 30-Day Money-Back Guarantee

If you are not satisfied with your tuxlerVPN Premium subscription, you may request a full refund within 30 days of your original purchase. Refunds are granted when:

• The refund request is submitted within the 30-day window.
• You have not requested a refund for the same product in the past.
• You have not violated our Terms of Service.

Refunds are issued to the original payment method only and may take up to 5–7 business days to process after approval.

2. Auto-Renewal Refunds

tuxlerVPN Premium plans renew automatically unless canceled before the billing date. If your subscription renews and you do not wish to continue:

• You may request a refund within 7 days of the renewal date, provided no significant use has occurred after renewal.

3. Non-Refundable Situations

We reserve the right to decline refund requests when:

• The request is made outside the stated refund window.
• There is evidence of account misuse or abuse.
• A previous refund has already been granted for the same user or payment method.

4. How to Request a Refund

Contact our support team at [email protected] with the subject line “Refund Request”, including:

• The email used to register your tuxlerVPN account
• The order ID or transaction reference
• A brief explanation of your request

We strive to respond to all refund inquiries within 24 hours.

5. Chargebacks

If you have any disputes regarding your subscription payments, please contact our support team first at [email protected]. Initiating a chargeback without prior communication may result in account suspension and denial of future services.

6. Customer Satisfaction First

We offer a fully functional free version of tuxlerVPN so you can evaluate our service before purchasing. We stand behind the quality of our Premium plans and are committed to resolving any dissatisfaction promptly and fairly.